FAQ
Questions we get asked
Straight answers about booking with us, flights to India, tickets for parents and trips anywhere in the world. Can't see your question? Call or WhatsApp 0421 882 733.
Booking with us
How do I get a price?
Use the form on any page, WhatsApp us or call 0421 882 733 with where you want to go, your dates and how many are travelling. We check the airlines live and reply with fares, usually within the hour while we're open.
Do I have to come into the office?
No. Most customers book by phone or WhatsApp, and we send e-tickets by email or WhatsApp. You're welcome to visit us at 222 Henley Beach Rd, Torrensville, if you'd rather talk in person.
Do you book for people outside Adelaide?
Yes. We book for customers all over Australia: Melbourne, Sydney, Brisbane, Perth and everywhere else. Interstate customers can call 1300 724 903.
What languages do you speak?
English, Hindi and Punjabi, on the phone, on WhatsApp and in the office.
What are your opening hours?
Monday to Friday 9:30am to 9:30pm, and Saturday 10am to 9:30pm. We're closed on Sundays. You can WhatsApp us any time and we'll reply when we open.
How long has Travel Care been running?
Since 2010. We're a family-run agency at 222 Henley Beach Rd, Torrensville.
Prices
Why don't you show prices on the website?
Airfares change by the hour and depend on your exact dates, so a price on a web page is usually out of date. We check live fares for your trip and quote the real price, including bags.
I found a cheaper fare online. Can you match it?
Send us the screenshot. We check it against what we can book, including baggage, change rules and connection times, and tell you honestly how it compares. Sometimes a cheaper fare leaves out bags or has a risky connection.
When is the cheapest time to fly to India?
February and May–June are usually the quietest months. December–January is the busiest and most expensive, because of the Australian summer holidays, weddings and festivals. Book early for those months.
Flights to India
Are there direct flights from Adelaide to India?
No. There is no non-stop from Adelaide to any Indian city. The usual options are one stop via Singapore, Kuala Lumpur, Dubai or Doha, or a domestic flight to Melbourne or Sydney to join an Air India or Qantas non-stop.
Which Australian cities have non-stop flights to India?
Melbourne and Sydney. Air India flies non-stop to Delhi from both, Qantas flies Melbourne–Delhi in the summer season, and Qantas flies Sydney–Bengaluru. Everywhere else connects once.
Can you book flights to Amritsar?
Yes. Amritsar is one of the routes we book most. The usual connections are Kuala Lumpur, Singapore and Doha, or Delhi with a domestic flight.
How much baggage can I take to India?
It depends on the airline and the fare. Full-service airlines usually include checked bags; low-cost airlines only include what you pay for. We confirm the allowance for your fare when we quote. See our baggage guide for the main airlines.
Parents and family
Can I pay in Australia for my parents' tickets from India?
Yes. You pay us here and we issue the tickets in your parents' names. We send the e-tickets to you and to them.
Can you arrange wheelchair help?
Yes. We request wheelchair help with the airline at every airport on the trip: departure in India, the transit airport and arrival in Australia. It's free from the airline.
Do my parents need a transit visa?
It depends on the airport and whether they stay airside on one ticket. We check the rules for their exact itinerary before we book. Our transit rules guide covers Singapore, Kuala Lumpur, Dubai, Doha, Bangkok and Colombo.
Do you arrange visitor visas?
No. We book flights, not visas. For visitor visas see the Department of Home Affairs website or a registered migration agent. Our guide explains the main visa types for parents.
Worldwide trips
Do you only book flights to India?
No. India is our speciality, but we book flights from Australia to anywhere the airlines go: the UK and Europe, North America, the Middle East, Asia, the Pacific and Africa.
Can you add a stopover?
Yes. Many airlines let you stop in their hub for a night or a few days at little or no extra cost. Tell us where you'd like to break the trip and we'll price it.
Do you book multi-city trips?
Yes. Tell us the cities and rough dates and we'll price the combinations that work.
Guides
- Baggage allowance to India: economy, by airline
- Transit rules for Indian passport holders flying between India and Australia
- Cheapest time to fly to India from Australia
- Direct flights from Australia to India
- Bringing your parents to Australia: visas, insurance and flights
- India e-Visa or OCI: a guide for Australians of Indian origin