Privacy policy

Travel Care (G A Bhatia Pty Ltd, ABN 30 147 167 628) respects your privacy and handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you ask for a quote, contact us or book, we collect the details you give us: your name, phone number, email, travel plans and, for bookings, passenger details such as names as they appear on passports, dates of birth and passport details. If you send a screenshot, we receive that image.

How we use it

To answer your enquiry, quote and book travel, issue tickets, and contact you about your booking. Airlines and other travel suppliers receive the passenger details they need to provide your travel.

WhatsApp, phone and email

If you contact us on WhatsApp, your messages are handled under WhatsApp's own terms as well as this policy. We don't add you to marketing lists without your consent.

Website analytics and reviews

We use privacy-respecting analytics to understand which pages help people. Reviews shown on this site come from Google and are displayed under Google's terms.

Access and correction

You can ask to see or correct the information we hold about you by contacting us at info@travelcare.net.au or 08 8234 6611.

Complaints

Contact us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.